Shipping and Returns
All of the prices on our website are displayed and processed in Australian Dollars, AUD. Prices listed on our website are correct at time of publication, however, we reserve the right to alter the prices for any reason.
We ship to all destinations within Australia and internationally via the Australia Post network, and your package will be tracked. The Australian shipping cost is $10 per order. The International shipping cost is $30 per order.
For international orders, if your order exceeds 1 kg, additional shipping costs will apply. All shipping costs will be calculated automatically at checkout.
All our products are handmade with love, and in small batches. We aim to dispatch within 3 business days, and shipping times are estimated at between 4-7 business days. If there is an urgency with your order please let us when you place your order so that we can make it our priority.
The team at Create Something New have carefully selected the highest quality products and have taken the utmost care to deliver your order to you. We do not offer refund or exchange for change of mind purchases. However, if your goods are faulty, we will offer a refund or replacement on all goods returned to us within 7 days of your receipt of the goods. We will consider the returned goods, upon receipt, before processing your refund or exchange.
Please contact us by email at firstname.lastname@example.org if you have any questions about your order.